Customer Support Channels
A 1–Hour Response Time Guarantee
All your assistance requests will be attended to in no more than 1 hour after the support ticket or email was received. If your case calls for further assistance from an administrator, we will forward the ticket or the e–mail to the person in charge, right away then leave a note to let you know that more time will be needed for reaching a solution. And if you make use of the Managed Services package, all of the server management services included there will be carried out whenever you like.
A Premium–Quality Client Care Service
- We will be available to you 24/7/365 to respond to any enquiries that you may have connected with our Web Hosting Control Panel or any of the apps that we have installed for your convenience on the dedicated server. In case you also need assistance handling server administration procedures, you can have a look at our Managed Services package, which includes backup disk space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as software installation and problem troubleshooting services.
A User–Friendly Help Section
Each dedicated web hosting plan is equipped with our cost–free Web Hosting Control Panel, which sports a detailed knowledgebase and a group of step–by–step video tutorials. Whenever you require help working with the Web Hosting Control Panel, just click on the Videos or Help buttons located in the upper right corner.