Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • You’ll find nearly all the answers to your questions in the easy–to–navigate Help Center built into your Web Hosting Control Panel. It includes an ever–increasing knowledge base with regularly asked questions and exhaustive educational articles written by our skillful client support staff.

  • Top quality support service
  • Video Tutorials

  • We have compiled a selection of instructional video tutorials that visually demonstrate how you can address a typical issue associated with your hosting plans account. You can find the how–to video clips in the Help Center.

  • Intuitive help center
  • A Sixty–Minute Ticket Response Guarantee

  • We back up all semi–dedicated servers with a round–the–clock customer care service and a sixty–minute response time guarantee. Our trained techs will be online for you 24 hours a day to respond to your queries and to deal with any problem that you might come across. Just send a help request from the Help section and we will reply to you quicker than you can say Jack Robinson.