Assistance Channels

  • 1 hour ticket response time
  • A 60 minutes Ticket Answer Warranty

  • Our tech help and support Department is on duty day–and–night to handle each of your help questions. Every single ticket you post to us will be taken care of within no more than sixty minutes. If your issue demands help from an admin, we are going to address the ticket to the technician in charge and will inform you that the situation will soon be resolved.

  • Top quality support service
  • Top–class Tech Assist Service

  • We will be on–line for you 24/7 to provide you with assistance and customer support and also to assist you with any issue that you could have whilst managing your virtual server. We can aid you with all installed in advance applications, such as your OS, server administration panel (based on the VPS type) and the Web Hosting Control Panel produced solely by our company.

  • Intuitive help center
  • An Educational Help Section

  • A detailed and consistently updated articles base is integrated into our custom–built Web Hosting Control Panel. It offers quick tips on how to perform all the regular web site supervision jobs. The Help zone gives you in–depth how–to articles and reviews and step by step video lessons. You can gain access to the Help zone by pressing the Help or Video buttons in the top right part of each Control Panel section.