24/7 Customer Support in Semi-dedicated Servers
You can test our support services even before you obtain a semi-dedicated server account from us as we have telephone and live chat support for billing, pre-sales and basic queries. Our representatives can help you find the right package or provide you with info about our servers, to verify if the system requirements for your web sites are met. If you are an active customer, you will also be able to get in touch with us via electronic mail or via our ticketing system, which is accessible via the Hepsia hosting Control Panel. We guarantee that if you use any of these two methods of correspondence, you'll receive a reply within less than 1 hour and that’s 24/7, including weekends and public holidays. If you've employed the website hosting services of other companies, even large ones, you are able to compare the response time due to the fact that it ordinarily takes a whole day for them to handle a support ticket.
24/7 Customer Support in VPS Servers
Each VPS server package that we provide features 24/7 customer and tech support, so in case you encounter any trouble with the pre-installed software on the machine or you have any pre-sales or general questions, you are able to contact us at any time, even holidays and weekends. For your convenience, we provide different ways of communication - phone support with several local numbers around the world, live chat, e-mail messages as well as a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech issues as it is easier to track what's going on. The maximum guaranteed response time for all of the e-mail messages and tickets is sixty minutes, however it rarely takes that long to get support. In case you add the Managed Services upgrade that we provide, our admins will also assist you with any third-party software matters.
24/7 Customer Support in Dedicated Servers
All the dedicated server plans that we supply come with 24/7 support via numerous means of communication and with a one-hour max answer time warranty. When you want to find out more about the packages or you have any kind of billing or general questions, you can call one of the local numbers we have around the world or you may use our live chat support and speak with a live agent. For solely technical matters which need the help of a technical support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you could send an e-mail message, as these channels are more appropriate to track a certain problem. The response time for them rarely is more than half an hour, therefore you can forget all about having to wait for a full day to get assistance. Our support service is available for all the server-related matters, as well as the pre-installed software. In the event that you need assistance for third-party applications, you can consider ordering the Managed Services upgrade that we supply with all packages.