There are different ways in which you can contact the web hosting company whose services you are using, but the one that you’ll always find irrespective of which company you opt for is a support ticket system. It is the easiest means of correspondence for a variety of reasons. In the event that no tech support team representative is free at the moment and they are all occupied, a phone call may not be replied to, but a ticket will invariably be received. You can also copy and paste large bits of information without needing to worry about printing errors, and in case a specific problem requires more time to be fixed or a number of replies must be exchanged, all the information will be in the same place, so either party can always see the comments provided by the other one. The drawback of using tickets to touch base with your web hosting company is that they are often separate from the web hosting platform, which means that if you have to supply info or to adhere to directions, you’ll need to use no less than two different admin interfaces and this number could rise in case you wish to administer multiple domain names. Besides, lots of web hosting companies reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this means wasted time while awaiting a reply.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we use is incorporated into the Hepsia hosting Control Panel, which we’ve created for our semi-dedicated hosting plans, which implies that you will not need a separate support platform to contact our tech support staff – you can do that on the spot as soon as you confront an issue. Submitting a new ticket takes several clicks of the mouse and finding an older one is equally simple. Using our intelligent search option, you can quickly track down any ticket that you’ve submitted in the past. You can post a ticket at any moment in time since our support team representatives are available to you 24x7 and answer in less than 1 hour, although it rarely takes that much to obtain support. With Hepsia, you’ll have everything in a single location and you can forget about needing to sign in and out of two or more platforms to resolve a simple problem.