If your web hosting supplier offers live chat support, you are able to talk with a representative live and find out useful info or get a problem resolved in a very timely manner. The basic advantage of using chat compared to calling to talk to a live person is that you'll need only a computer with Internet connection, so that you won't pay any charges in case you're in a different country or state. Furthermore, it'll be simpler to copy and paste data like domain names, usernames or error messages i.e. details which are sometimes difficult to share with the other party on the telephone. The real-time chat is also a faster solution to contact the website hosting company's support crew compared to using a ticketing system. Last, but not least, in case some trouble needs more time to be resolved, you're able to do something else entirely while you wait for support on the live chat, so you won't lose time - something that is impossible in case you're on the telephone.
Live Chat Support in Semi-dedicated Servers
We have a live chat service that is available to all of our prospective and present clients. If you're looking for a new hosting account, you'll be able to chat in real time to one of our agents and receive more information about our semi-dedicated hosting plans in order to choose the optimal plan for your web sites. If you already own an account with us, we'll support you in a timely manner with billing, general and 1st level technicalissues. Although sometimes you will have to open a ticket since there're things that cannot be resolved through a live chat, we will be able to help you with numerous basic jobs, such as setting up an e-mail account in an email client or redirecting one domain name to another one. As a result, you will benefit from prompt support and you will save plenty of time.