If you’ve ever got any enquiries in regard to your web hosting plan or if you experience a problem with your websites, you will have to contact the respective web hosting company’s client support team. It may not make any difference how fast they will reply if you have an inquiry of a generic nature, but an issue like a bungled app update, for instance, may lead to your site becoming damaged or invisible online. And the longer you wait for the support team to lend you a helping hand, the longer the website will be down. If you offer goods or services online, any downtime will harmfully affect your site and you may lose existing or potential customers. Many hosting providers, chiefly resellers, respond to e-mails and trouble tickets within 24 hours, but in the digital epoch that’s way too long, as visitors will scarcely ever revisit a site that’s not working properly over lengthy intervals.

One-Hour Response Guarantee in Semi-dedicated Servers

As we know how vital it is to get swift support, we promise that you’ll never have to wait around for more than sixty minutes to get an answer to any trouble ticket that you submit from your semi-dedicated server CP. In reality, you’ll seldom need to wait around for more than twenty-thirty minutes and this is valid for any issue regardless of its nature – general, technical or billing. What’s more, our technical and client support staff is on duty 24 hours a day, 7 days a week, so even in case you send a ticket during legal holidays, you’ll invariably obtain an instant reply, which will contain the answer to an inquiry, the solution to a problem or the details necessary to solve an issue yourself – if there’s something that you need to do on your end. If you use our services, you will never have to spend a whole day hanging around waiting for an answer like you would with a lot of other providers.